Collaboration and Teamwork (PDF)

Working flexibly, effectively and respectfully with diverse teams or groups or those outside formal line of authority (e.g., associates, managers) to accomplish goals; taking actions that respect the needs and contribution of others; contributing to, compromising and accepting the consensus; taking and sharing responsibility,  and valuing the strength of the team.


Observe personal values and beliefs and how they fit into the team,

Knowledge about one’s personal limitations and how to overcome them

Know of coaching methods, feedback techniques and managing conflict

Knowledge of how to deal with emotions

Determine appropri­ate digital tools and technologies for collaborative processes.

Choose the most appropriate digital tools and technologies for co-constructing and co-creating data, resources and knowledge

Know about media & promotion mechanisms with regard to youth work, including digital tools for networking & collaboration


Demonstrate ability to work effectively and respectfully with diverse teams

Organise, with ability to plan to collaborate with colleagues / young people to create authentic learning experiences that could / use technology

Actively collaborate, share and co-learn with others to discover and use new (digital) resources and identify / troubleshoot technology issues.

Utilises methods and techniques that support a clear & fair division of roles and responsibilities

Design individual and collaborative activities using digital media and technology

Contextualise and conceptualise team work practices with principles of non-formal learning

Able to match team members’ competences to the objectives of the activity and to young peoples’ profiles

Deal well with crisis/conflicts with various approaches, e.g. coaching, supervision, feedback, cooperation 

Manage emotions


Exercise flexibility and willingness to be helpful in making necessary compromises to accomplish a common goal

Willing to challenge  and be challenged

Commit to all opinions and voices being heard

Adopts tasks that are not normally a part of one’s role but that will ensure safety for the team and the group

Willingness to ask for support and to admit personal limitations in the context of the activity/group

Remain open to and ready for new challenges and opportunities

Appreciate of the added value of collaboration and partnership

Self-reflect and remain open to different sources of learning

Being aware of one’s own competences (Knowledge, Skills and Attitudes)

Uphold the position that one is a role model, both as an individual & as a team


Foster collaboration among the team members

Help build team spirit and trust and values the strength of the team

Assume shared responsibility within a team, allowing autonomy and flexibility where needed.

Promote communication & collaboration amongst the team members to nurture qualities & deal with resistance

Request and offers support where needed, showing patience, empathy and honesty

Ensure that knowledge, skills, styles & preferences in the team are shared & communicated

Coache others – where possible and requested – based on the approach of non-formal learning

Receive & express criticism in an open, respectful & constructive way

Deal with frustration in a constructive manner