Summarize, together with the participants, the steps of the process and the relevance of each step in the process – what new data, information they found out. Reflect also on the analysis process – the biggest challenges, the funniest moments, the “aha” moments, etc. Finally, reflect on the main learning objectives: to listen and empathize with other people, and leave aside any initial assumptions and show fully curiosity in the process and willingness to understand. You can write down the conclusions on a flipchart paper.
Listen, empathize, listen and empathize again 8
