Communication (PDF)

Listens effectively to decipher meaning, including knowledge, values, attitudes and intentions.  Expressing ideas effectively in individual and group situations (including oral, written and non-verbal communication); consciously adjusting language or terminology to the characteristics and needs of the audience.    

Presenting a message or idea utilising multiple media and technologies as well as assessing best impact on the message recipient.


Articulate thoughts and ideas using oral, written and nonverbal communication skills in alternate and appropriate media forms

Possess language and vocabulary

Make attempts to be up to date so as to contribute accurately

Know how young people communicate in digital environments and to adjust digital youth work activities

Understand the importance of communicating securely

Familiar with ways to help young people to make informed choices about appropriate digital tools to interact, collaborate and share with different target groups

Know how able to help young people be aware of cultural and generational diversity in digital environments

Determine negative and damaging online / offline behaviour

Identify policies, restrictions, advantages / disadvantages of using technology, social media and other digital communication tools


Listen actively and effectively  to decipher meaning, including knowledge, values, attitudes and intentions

Demonstrate understanding, appropriate questioning, give and accept feedback

Use communication for a range of purposes (e.g. to inform, instruct, motivate and persuade)

Utilize multiple media and technologies, and know how to judge their effectiveness a priori as well as assess their impact

Adapt communication style in diverse environments (including multi-lingual) using the appropriate language and terminology when addressing others. 

Utilise media and technology, to assess best impact on the message recipient;

Use new means of communication to better relate to young people, to improve the quality of youth work

Facilitate and support young people to respond to hate speech, cyber bullying and other unwanted behaviour online


Respectful, professional, constructive, open for common solutions, seek agreement

Commit to achieving a desired outcome from communication engagement

Open to expressions of feelings & emotions (one’s own & others’)

Ready to challenge oneself & others and to take a step back & reflect

Sensitive & open to diversity

Willing to learn about the backgrounds/ contexts/realities of the young people 

Adapt and show flexiblity while pursuing most ap­propriate communication means for a given context.



Present ideas and arguments clearly

Encourage young people to respond appropriately to hate speech, cyber bullying and other unwanted behaviour online

Present oneself in a positive way

Demonstrate adaptability and flexibility

Listen carefully to others, without judgement, interruption &, if possible, in an unbiased manner

Identify feelings and emotions and understand their impact on others; address others’ unexpressed concerns, feelings, or interests

Recognise and interpret words, body language & non-verbal communication in a culturally-appropriate manner

Create a safe environment where feelings & emotions can be freely and respectfully expressed

Proves effectiveness and efficiency in communicating and working with others