Flexibility & Adaptability (PDF)

Flexibility is about making changes to when, where and how a person will work better to meet goals, responsibilities or objectives. 

Adaptability in a climate of ambiguity and changing priorities will be evident where feedback (constructive or creative), negotiations, understanding and balanced views are evident in the goal to reach solutions. 

Maintaining effectiveness in varying environments and with different tasks, responsibilities and people.


Recognise when there is a need for change

Know of or share experience of change, utilising planning, delegation, sharing of workload.

Recognise own learning from training or experience to help with new situations.

Acknowledge experience of others

Understand working in diverse groups in a non-formal setting

Know of own role and responsibilities in a change management process

Define organisational / programme boundaries regarding resources management


Adapt to varied roles, jobs responsibilities, schedules and context

Work effectively in a climate of ambiguity and changing priorities

Champion and lead change, incorporating feedback effectively

Demonstrate understanding and negotiate and balance diverse views and beliefs to reach workable solutions, particularly in multi-cultural environments

Facilitates learning with technology to support others

Manage use of technology and work objectives in digital platforms, virtual environments, hands-on practical spaces or in the field.

Create learning opportunities that challenge and encourage thinking innovatively and problem solving.

Model and nurture creativity and creative expression to communicate ideas, knowledge or connections.

Use communication skills to effectively contribute to work goals


Ready to work effectively in a climate of ambiguity and changing priorities

Show intent to compromise

Deal positively with praise, setbacks and criticism – Show flexibility

Display easy going, even tempered, patient and open to change approach

Adopt a practical and solution focused style

Support – regardless of role in a team

Adapt and meet changes as they arise

Anticipate and present change positively

Ready to improvise and accept ambiguity


Helpful and Informative

Adaptable and Flexible work ethic

Comfortable with ambiguity

Understanding and Resilient

Calm, Cooperative and Compromising

Demonstrate self management skills

Encourage participation of others

Respect difference of opinion and experience

Raise the awareness of the power (or impact) of change

Engage in continuous learning